MARY J Ohb
map-marker Phoenix, Arizona

Pinnacle Nissan - Title administrator a horror!

Recently bought a Nissan and didn't receive my registration or license plates after the temporary had expired. I called and spoke with Jessica and have never been treated so rudely...I'm just a lay person with questions and she kept telling me that I had to have received the license tags but must have thrown them away and she raised her voice with each repetition as if saying it louder was going to help me understand when in fact, she was the not understanding me! I had no license plate to attach tags to...I finally hung up and called back and spoke to someone else (don't remember her name but know it was unusual) and she was most helpful - just don't understand how dealerships can afford to keep rude employees
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Paden Lpw
map-marker Phoenix, Arizona

Pinnacle Nissan - cheats

The Dealers are the worst people around. They are very unprofessional and rude. They are money minded and don't care for the customers. They don't stick to their deals. Make sure to get everything written down. They force you to buy the car and once done they never get back to you. The dealers don't have full information of what they are selling. The service is very poor. You almost feel cheated. I would suggest you to stay away from Pinnacle Nissan. this is my worst buying experience. Buy from any other place but not from here.
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1 comment
Guest

Worse dealer ever Wanted $895 to certify a used vechile Wanted to charge me $2000 for options previous owner put on the car and was on prior to trading it in. Told me tis is how they make their profits. Don't let the Scottsdale address fool you they are so slick you slide in their showroom from the grease on the floor

Anonymous
map-marker Mesa, Arizona

The worst buying experience of all

pinnacle Nissan's tent sale, what a joke! I've been looking for a pathfinder for several weeks and found two at their lot. upon test driving and trying to bargain with the finance guy for almost three hours i left the dealership pissed that they wouldn't come down 20 dollars as far as my payments. so a week later i was invited to a tent sale that they would have me a car. so after six hours of jacking around and almost knocking out the finance guy because he wouldn't take" no" for an answer on the twelve hundred dollar extra extended warranty. and on top of that i bought the pathfinder that needed tires which they gave me a we owe for but come to find out they wont put the tires on until the deal gets funded as they say... two weeks later and I'm beyond pissed...
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2 comments
Guest

The sales department at Pinnacle Nissan are all such habitual liars it's criminal. Our young salesman, Travis, actually admitted "they MAKE me do this." He added "We have to do it because everybody else does." He looked so sincere, I thought he actually believed his own b.s. Later I found out what a poker-faced lying pro he is. I have news for you Travis. Nobody is as bad as your dealership. Don't trust any of these guys as far as you can throw them.

These slimy hucksters use every trick in the book and then some. On our transaction alone, which we started researching online, they put a photo of a loaded model up next to a price from a lesser model so they'd look like they had the best prices to lure you to come in. We called to ask if it was an "out the door" price and were assured it was.

We immediately drove in from across the Valley only to be told the vehicle quoted didn't have the features in the photo (roof rack, etc.) AND, lo and behold, that particular one was "just sold" anyway. (Really?) But here's some other ones at higher prices. (Predictable, huh.)

After negotiating a brand new out-the-door price and deal, we sit down to the paperwork and here we go with the add-ons game. We got so mad at the games-playing that we tried to walk out, but a manager stopped us and begged for a chance to make it right.

Travis is gone, manager guy takes over. He brings in a new complicated quote sheet, which I went over carefully while he chatted up my husband. I discover he's tried to slip back in several hundred dollars of the overcharges he'd just told us he got rid of. He just added them to another line item.

I called him on it and he tried to schmooze me into thinking I was wrong with some fast doubletalk, but the bottom line still didn't come out to what it should have so we weren't buying his *** or his vehicle. Tried to leave again, disgusted that he was as bad as his trained little junior sleazeball.

He ran us down and apologized again, saying he'd fix it. He sort of fixed it, but still tried to sneak in our still paying the taxes on the old, higher price. That can't even be legal! We made him fix that, too, and he groaned, rolled his eyes and just generally tried to make us feel like WE were nickel and diming him and are wasting his time, after he just tried to swindle us out of several hundred dollars and has wasted almost two hours of our time! Unbelievable!

But that's not all! Part of the negotiated deal was that the dealership was going to install a roof rack on the vehicle for us once the parts came in. I have now driven the vehicle there twice for the installation, originally supposedly a 5 1/2 hour job. The first time, after 4 1/2 hours (!!!) they tell me they ordered the wrong parts. And I get to drive all the way home (1 hour without traffic) after wasting most of a whole day.

The second time, a week later, they tell me on the phone the right parts are in, and it's now a 1-day job, so they'll give me a loaner car. So I drive all the way in again, and now that they've got me there, they tell me it's going to be "a few days." But I'm leaving on a biking trip to Sedona that weekend and need my vehicle back the next day as promised. "A few days" doesn't work for me, even if they do loan me a *** "Cube" to drive. I can't put my bike rack on that thing because it doesn't have a hitch.

They trot poker-faced Travis out to the service department to try to placate me. He can't do anything for me, he says, because I didn't tell them I needed a trailer hitch for the weekend. WHAT?!!! Like it's my fault I didn't somehow know they were going to keep my car three or four times longer than they said the job was going to take on the phone and thus ruin my weekend trip plans.

I started to point out what a runaround they'd already put me through with the other trip out there and 4 1/2 hours wasted until they figured out they had the wrong parts and he tried to tell me THAT was my fault too, because I had forgotten my drivers' license so they couldn't give me a service loaner. What does that have to do with ordering the wrong parts??

The last straw was when he tried to tell me that I should have known that the job was going to take several days because the last time I drove out there they told me it would take that long. (A big fat poker-faced lie!) I blew a gasket and stormed out of the service area yelling at him at the top of my lungs, other customers gawking. (I have never lost it like that in my life!)

A service manager intervened in the sales floor area and they ended up providing me with a car with a hitch so I could go on my vacation, but I had just spent yet another miserable, stressful hour wrestling with Pinnacle Nissan to try to get what they promised me (roof rack) over a month ago. (Still don't have it, either.)

Of course the loaner vehicle had about 1 gallon of gas in it so I had to buy gas just to get home. Aughh!

People, if you're looking for a car, you need to RUN, not walk, to ANY OTHER DEALERSHIP. This place is a den of thieves. They have no shame and will lie right to your face to get a sale and their fat commissions. I don't know how they sleep at night.

Guest

Pinnacle Nissan is the worst. Bruce Weiss is a lieing sack of !@$#@. I feel for you.

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straderade
map-marker Mesa, Arizona

Pinnacle Nissan Lied, Cheated & Scammed to Make a Sale

Pinnacle Nissan is the worst dealership I have ever had to deal with. I warn you to stay away from them. They lied and cheated me to sell me a car by telling me I had to get all their warrentys just to get approved for my car loan, which was NOT true. The car I originally picked out was sold right out from under me and I was forced into another one! I warn you not to go even visit Pinnacle Nissan in Scottsdale, Arizona. To find out more about my story go to www.PinnacleNissanSucks.com - I feel a huge need to let everyone know about my horrible experience.
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straderade

UPDATE:

Pinnacle Nissan in Scottsdale, Arizona has contacted me about my problem and they have resolved my issue 100%.

tball b

Larry millers Nissan of scottsdale

Dear Mr.Miller or whom ever may be concerned. Below is a letter I wrote regarding my purchase from your dealership back in August. It was to be sent to Nissan, The Better Business Bureau, Scottsdale Chamber Of Commerce as well as my lawyer. I never sent it as I was switching jobs at the time and did not want to deal with the BS involved in following thru. I was more happy to not have to deal with these people ever again. Well I was wrong, the deal has since worsened again. It seems that when Mike Anderon said TAX, TITLE, AND LICENSE were all included he really didn’t mean the license was included. After returning home from training, I called the dealership about my plates which is when I was informed that my plates were never ordered. Was anyone going to inform me of this??? I am now on my second temporary tag and stuck paying for the registration out of my own pocket! If this and the actions below are the kind of business you condone then I will continue this complaint to the right people until this is made right. I hope to hear from you soon. Thanks for your time, Toby > >VIA CERTIFIED MAIL RETURN RECEIPT REQUESTED > >Mr. Anthony Reed >General Manager >7000 E. McDowell Road >Scottsdale,AZ 65257 > >RE: Purchase of 004 Nissan Xterra on Thursday, August 23rd > >Dear Mr. Reed > >I am writing to you to attempt to amicably settle a very serious situation >that occurred by and through your company by Mr. Mike Anderson, one of your >sales individuals. > >On Thursday, August 23rd I met with Mr. Anderson regarding trading in my 2004 Hyaundai Tiburon and purchasing a newer or new Xterra. We >negotiated for some time, finally came up with an agreed amount for my car. This >amount was $10,300. And my monthly payment for the Xterra would be 400$ This >agreement was secured by an agreement signed by both Mr. Anderson and the >undersigned. > >On Friday, August 24th I discovered information on the paperwork that was completely INCORRECT. The amount was 8000$ and the monthly payment was 422$. The remaining amount of 2300$ I still owed on my Tiburon was added to my new loan for the Xterra. Of course I immediately called Mr. Anderson but mysteriously our "agreement" which was written on a piece of >paper had disappeared. > >On August 28, I called Mr. Reed again, asking that he honor his agreement >with me, only to be treated with disdain and even worse...he hung up on me. > I have chosen to take this serious matter to a higher level, hoping that you or someone at Nissan will either honor our agreement or allow me to >chose another automobile. As a matter of fact, with the amount now advised, >I believe I am very close to the cost of a new Xterra, which would be my >choice. > >I am prepared to do whatever is necessary to resolve this matter and hope >that you will assist me. Please advise as soon as possible. > >Very truly yours, > > >Toby
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Guest

I recently signed a lease for an Altima at the Nissan of Scottsdale and they just came and took my car FOR NO REASON in the middle of the night. I am serious.

I never missed a payment. They just did not like the deal they gave me. They harassed me and are horrible people.

Its 112 degrees outside and I have no car. NEVER buy anything from Nissan of Scottsdale.

Guest

your a ***. what did you think they would pay off your old car out of the goodness of their hearts?

they gotta make money too how can they make money selling you a car only to pay off $2300 on your old one, for free. learn how to spend your money properly.

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