Pinnacle Nissan
Reviews and Complaints
www.pinnaclenissan.com
MARY J Ohb
Phoenix, Arizona
Pinnacle Nissan - Title administrator a horror!
Recently bought a Nissan and didn't receive my registration or license plates after the temporary had expired. I called and spoke with Jessica and have never been treated so rudely...I'm just a lay person with questions and she kept telling me that I had to have received the license tags but must have thrown them away and she raised her voice with each repetition as if saying it louder was going to help me understand when in fact, she was the not understanding me! I had no license plate to attach tags to...I finally hung up and called back and spoke to someone else (don't remember her name but know it was unusual) and she was most helpful - just don't understand how dealerships can afford to keep rude employees
Paden Lpw
Phoenix, Arizona
Pinnacle Nissan - cheats
The Dealers are the worst people around. They are very unprofessional and rude. They are money minded and don't care for the customers. They don't stick to their deals. Make sure to get everything written down. They force you to buy the car and once done they never get back to you. The dealers don't have full information of what they are selling. The service is very poor. You almost feel cheated. I would suggest you to stay away from Pinnacle Nissan. this is my worst buying experience. Buy from any other place but not from here.
1 comment
Anonymous
Mesa, Arizona
The worst buying experience of all
pinnacle Nissan's tent sale, what a joke! I've been looking for a pathfinder for several weeks and found two at their lot. upon test driving and trying to bargain with the finance guy for almost three hours i left the dealership pissed that they wouldn't come down 20 dollars as far as my payments. so a week later i was invited to a tent sale that they would have me a car. so after six hours of jacking around and almost knocking out the finance guy because he wouldn't take" no" for an answer on the twelve hundred dollar extra extended warranty. and on top of that i bought the pathfinder that needed tires which they gave me a we owe for but come to find out they wont put the tires on until the deal gets funded as they say... two weeks later and I'm beyond pissed...
2 comments
straderade
Mesa, Arizona
Pinnacle Nissan Lied, Cheated & Scammed to Make a Sale
Pinnacle Nissan is the worst dealership I have ever had to deal with. I warn you to stay away from them. They lied and cheated me to sell me a car by telling me I had to get all their warrentys just to get approved for my car loan, which was NOT true. The car I originally picked out was sold right out from under me and I was forced into another one! I warn you not to go even visit Pinnacle Nissan in Scottsdale, Arizona. To find out more about my story go to www.PinnacleNissanSucks.com - I feel a huge need to let everyone know about my horrible experience.
1 comment
tball b
Larry millers Nissan of scottsdale
Dear Mr.Miller or whom ever may be concerned. Below is a letter I wrote regarding my purchase from your dealership back in August. It was to be sent to Nissan, The Better Business Bureau, Scottsdale Chamber Of Commerce as well as my lawyer. I never sent it as I was switching jobs at the time and did not want to deal with the BS involved in following thru. I was more happy to not have to deal with these people ever again. Well I was wrong, the deal has since worsened again. It seems that when Mike Anderon said TAX, TITLE, AND LICENSE were all included he really didn’t mean the license was included. After returning home from training, I called the dealership about my plates which is when I was informed that my plates were never ordered. Was anyone going to inform me of this??? I am now on my second temporary tag and stuck paying for the registration out of my own pocket! If this and the actions below are the kind of business you condone then I will continue this complaint to the right people until this is made right. I hope to hear from you soon. Thanks for your time, Toby > >VIA CERTIFIED MAIL RETURN RECEIPT REQUESTED > >Mr. Anthony Reed >General Manager >7000 E. McDowell Road >Scottsdale,AZ 65257 > >RE: Purchase of 004 Nissan Xterra on Thursday, August 23rd > >Dear Mr. Reed > >I am writing to you to attempt to amicably settle a very serious situation >that occurred by and through your company by Mr. Mike Anderson, one of your >sales individuals. > >On Thursday, August 23rd I met with Mr. Anderson regarding trading in my 2004 Hyaundai Tiburon and purchasing a newer or new Xterra. We >negotiated for some time, finally came up with an agreed amount for my car. This >amount was $10,300. And my monthly payment for the Xterra would be 400$ This >agreement was secured by an agreement signed by both Mr. Anderson and the >undersigned. > >On Friday, August 24th I discovered information on the paperwork that was completely INCORRECT. The amount was 8000$ and the monthly payment was 422$. The remaining amount of 2300$ I still owed on my Tiburon was added to my new loan for the Xterra. Of course I immediately called Mr. Anderson but mysteriously our "agreement" which was written on a piece of >paper had disappeared. > >On August 28, I called Mr. Reed again, asking that he honor his agreement >with me, only to be treated with disdain and even worse...he hung up on me. > I have chosen to take this serious matter to a higher level, hoping that you or someone at Nissan will either honor our agreement or allow me to >chose another automobile. As a matter of fact, with the amount now advised, >I believe I am very close to the cost of a new Xterra, which would be my >choice. > >I am prepared to do whatever is necessary to resolve this matter and hope >that you will assist me. Please advise as soon as possible. > >Very truly yours, > > >Toby
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Worse dealer ever Wanted $895 to certify a used vechile Wanted to charge me $2000 for options previous owner put on the car and was on prior to trading it in. Told me tis is how they make their profits. Don't let the Scottsdale address fool you they are so slick you slide in their showroom from the grease on the floor